Refund Policy
Last updated: August 2026
1. Who you buy from
Premium subscriptions bought on the website are sold by Paddle.com Market Ltd, which acts as the merchant of record and as our authorised reseller. Paddle handles payment, tax and refunds. Your card statement will show Paddle rather than DuoQuest.
2. Cancelling a subscription
You can cancel at any time from Manage Subscription on your Profile page. Cancelling stops all future charges. Your Premium features stay active until the end of the period you have already paid for, and are not cut short. Cancelling on its own is not a refund of that period.
3. Right of withdrawal (14 days)
If you are a consumer in the EU, the EEA or the UK, you may withdraw from your purchase within 14 days without giving a reason. Premium is delivered immediately, and by starting your subscription you ask us to begin supplying it during that period: if you then withdraw, we may keep a proportionate amount for the days you had access, and refund the rest. To withdraw, contact us at the address below within 14 days of purchase.
4. Refunds outside the withdrawal period
After the 14 days, subscription fees are generally non-refundable, because the service was available to you for the period you paid for. We will still refund, on request, where:
- you were charged more than once for the same period;
- a renewal was taken after you had cancelled;
- a fault on our side prevented you from using Premium for a significant part of the period;
- the law of your country gives you a right to a refund.
5. How to request a refund
Email support@duoquest.love from the address on your DuoQuest account, and tell us the date of the charge and which plan you bought. You can also reply to the receipt Paddle emailed you, or use the manage link in it. We aim to answer within 5 business days.
6. How refunds are paid
Approved refunds go back to the original payment method through Paddle. Paddle issues the refund once approved; how quickly it appears depends on your bank or card issuer, and is commonly 5 to 10 business days. A refund ends Premium immediately.
7. Purchases made in the mobile apps
Subscriptions bought inside the iOS or Android app are billed by Apple or Google, not by us or Paddle, and we cannot refund them. Request those through Apple Support or Google Play, under their own refund rules.
8. Contact
Questions about this policy, or about a charge you do not recognise: